Indian call centers expanded in the late 90s and early 2000s and since then have served as a social laboratory of sorts… a few years ago a stream of articles covered Dell’s outsourcing of their tech support to India. Apparently the accents – despite the neutralization training – were not tolerable to customers in the US, [...]
While there are a couple of exceptions to the implication in the headline, WebLo and Scrybe for instance, it does appear to be generally true. Pakistani companies are not attracting venture attention in general. Sure, you may have a few founders comfortable with the Bay Area scene making their case effectively and pulling money in. [...]
Recently, DPS, an Islamabad based software services company had to layoff about 30-45 people due to a customer walking away. The nature of the services business is such that unless you have been operating for a while and have accumulated a veritable war chest, you can’t really have a significant percentage of your staff on [...]
Hopefully you can read the message on the back of this rickshaw, but if not, I’ll spill the beans in just a minute. On my way to work this morning, the above is what I saw. A beaten down orange rickshaw with a message that the HR managers in our local IT industry need to [...]
I recently heard a rather shocking story involving a local software firm (which we will leave unnamed, for it is barely germane to the rest of the story) and one of its former employees. Apparently, said company was having some payment problems with a foreign customer. By all accounts, the foreign customer was being quite [...]
